At Ardent Care & Support we ensure to offer the highest standards of care.

• We treat you like our neighbours, because you are.
• We listen, because your experience and input help us make it simpler for thousands of families like yours.
• We strive to provide the best experience possible, because you should not expect any less.
• We make doing business with us easy, because you have more important things to worry about.

We are proud of saying that we deliver what our service users ask for. We work closely with the service users and their representatives to provide a professional service. It is our practise to speak to our new service users and their family/ representatives so we are able to set out their needs and ask them about any personal preferences they might have, in order to tailor our care to their unique needs. We ask them about things like; personal routines, general likes and dislikes, medication they’re taking, favourite activities, interests and hobbies, how they’d like to be helped by the staff on a day-to-day basis to maintain their dignity.

Assessments are carried out ensuring we treat each service user as an individual respecting their wishes and input. This ensures that people have a wider choice in how their needs are met; The times they require our Care Workers to visit, respect, confidentiality and listen to their needs. We contact Service Users regularly and if necessary arrange to visit if there are any changes to their care needs.

Our contact number is available 24hrs a day, so it is possible for the service users and care workers to contact us out of office hours. We have taken on service users who have been with other agencies and we have received positive reports from their representatives, families and other professionals.